Role and Responsibilities:

Proactive Client Communication & Order Verification

• Conduct pre-delivery verification calls to confirm order details, delivery location, quantities, and site readiness.
• Provide real-time delivery updates, including truck departure and estimated arrival notifications.
• Coordinate communication between customers, drivers, and operations teams to resolve delivery issues and changes.

Route Compliance & Parking Enforcement

• Monitor GPS tracking to ensure drivers follow approved routes and designated transport corridors.
• Verify compliance with authorized parking and rest areas.
• Identify, investigate, and report unauthorized route deviations and unplanned stops.

Fraud Detection & Investigation Support

• Monitor GPS and AI camera systems to identify suspicious activities and high-risk zone entries.
• Escalate potential fraud, theft, or security concerns to relevant teams immediately.
• Support investigations by providing tracking data, trip records, and incident reports.

Delivery Distance Validation

• Validate actual travel distances against approved route plans and GPS data.
• Investigate mileage discrepancies and route variances.
• Maintain accurate records for operational analysis and cost control.

Documentation & Reporting

• Maintain records of customer calls, complaints, delivery updates, and operational incidents.
• Prepare daily GPS and AI camera monitoring reports highlighting compliance and security findings.
• Generate delivery distance validation reports and monitor key operational

Qualification and Requirement:

• Bachelor’s degree in Logistics, Transportation Management, Supply Chain Management, Business Administration, Information Technology, or a related field.
• Minimum 3–5 years of experience in GPS monitoring, fleet operations, logistics coordination, transportation control, or related fields.
• Experience using GPS fleet management systems, vehicle tracking platforms, and monitoring tools.
• Experience in customer service, dispatch operations, or transportation coordination is highly desirable.
• Proficiency in GPS tracking and fleet management systems.
• Knowledge of route optimization and transportation compliance practices.
• Strong analytical and investigative skills.
• Advanced Microsoft Excel, Word, and reporting skills.
• Ability to analyze GPS data, AI camera records, and operational reports.