Sales Servicing Officer

| October 31, 2024 | By: admin

Roles & Responsibilities:

  • Make calls to clients under your portfolio to check for order needs and update prices and other information
  • Support clients and sales staff by completing and processing sales orders
  • Liaise with fleet support and confirm deliveries with clients and able to perform tasks via fleet management system when required.
  • Maintain a cheerful attitude while answering all inbound calls and addressing customer or sales team needs
  • Answer all customer email inquiries promptly to resolve any complaint or issue while
    maintaining customer satisfaction, fast and on-time
  • Keep senior staff informed of any issues with delivery
  • Review customer contract to ensure that a contract is containing a valid data such as: Contract Period, Contact person/number/mail address, discount rate
  • Create and modify customer information in CRM
  • Ensure the sales team is on track to meet month-end goals and share innovative lead generating ideas
  • Provide all necessary data to senior management upon request and coordinate meetings between departments
  • Make travel arrangements for the sales team and the senior support staff when needed
  • Establish active communication and engagement with all other departments to help out where necessary
  • Collaborate effectively with the sales team by creating and issuing sales tracking documentation upon request
  • Working knowledge of Excel spreadsheets using vlookup and pivot tables, including other data management software
  • Demonstrated ability to assist Distributions/sales teams with any additional work as needed with a can-do attitude
  • Must have excellent verbal and written communication skills with a clear and friendly speaking voice
  • Be strongly skilled in data entry, travel organization and customer service including basic math and reporting skills
  • Attention to detail is necessary as well as being a people person with excellent customer service knowledge
  • Must be willing to arrange your own travel and attend all sales strategy training conferences off-site.

Requirements & Qualifications

  • Bachelor’s degree​ in Sale & Marketing, Business Admin, or related fields
  • Have at least 1-year-experience of working in sales admin/support field
  • Have strong communication skills and customer focus
  • Willing to learn, honesty and be able to work under pressure
  • Be a team player and like to deal with challenges
  • Good knowledge of English both speaking and writing
  • Good knowledge MS Office such as MS Word, Excel, PowerPoint and Internet
  • Being able to work on weekends or public holiday with rotation schedule.

Bright Victory Mekong Petroleum Import – Export Co., Ltd (BVM)

Address: #46a, Monivong Blvd, Sangkat Sras Chork, Khan Daun Penh, Phnom Penh.

Telephone: 089 999 693 / 017 338 428

E-mail:  hr@bvmpetroleum.com

Grade: Officer
Type: Full Time
Location: Phnom Penh
Requirements: 1

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